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Questions about Studio, licensing, shape packs, or your account? We get back to every message within 24–48 hours.
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Best for account questions, licensing, and file delivery issues.
🕑 Response time
We typically reply within 24 hours on weekdays. Complex technical issues may take up to 48 hours.
📄 Before you write
Check our guides and tutorials first — most common questions about STL export, slicer settings, and cutter sizing are covered there.
🐞 Found a bug?
Describe what you were doing and what happened. A screenshot helps. We take every bug report seriously.
Not sure where to start?
Browse our guides for answers to common questions about clay cutters, 3D printing, and getting started with CutClay.