Refund Policy

All digital sales are final

CutClay products are digital goods delivered instantly. We do not offer refunds once a purchase is completed. This is the standard practice for instant-delivery digital tools (Figma, Canva, stock STL marketplaces all follow the same model). Buying Pro or Lifetime is a final transaction.

By completing a purchase, you acknowledge that the product is non-refundable.

What we will fix, no questions asked

We will absolutely correct the following — these aren’t refunds, they’re fixes:

• Duplicate charges — if you were billed twice for the same product in error, we refund the duplicate.
• Failed delivery — if your license key doesn’t activate, your subscription doesn’t unlock Pro features, or your STL download doesn’t work within 48 hours of purchase.
• Incorrect charge — if the amount charged doesn’t match what was shown at checkout.
• Unauthorized use — if someone charged your card without your permission, please contact your bank first, then email us.

Subscriptions

Pro (annual) can be cancelled at any time from your account page. Your access continues until the end of the paid period. We do not issue partial refunds for the unused portion of a billing cycle. Lifetime is a one-time purchase and does not renew.

Before you buy

We want you to be confident before you commit. Try CutClay Studio for free (10 lifetime STL exports) to make sure it fits your workflow. The free tier is designed so you never need to gamble $49 or $199 without knowing what you’re getting.

How to reach us

Questions, failed deliveries, or billing issues — email [email protected] with your order number and a short description. We typically respond within 24 hours.